On-Call Hours
On-call hours are from 6:00PM to 9:00AM Monday to Friday, 24hrs on weekends.
Please refer to priority response times shown below, time of day request is received may affect response times. response times are not guaranteed for weekend On-Call Requests.
Business Hours
Monday 09:00 AM - 06:00 PM
Tuesday 09:00 AM - 06:00 PM
Wednesday 09:00 AM - 06:00 PM
Thursday 09:00 AM - 06:00 PM
Friday 09:00 AM - 06:00 PM
Weekends On-Call
Network Statuses
Coming soon.
High Priority
Website, Email or App not fucntional. there is no response from the server for any reason
Response time (business hours): 30 minutes
Response time (on-call hours): 1 hour
Medium Prioriry
Problem with one or many areas of your website or application but still functional and accessible.
Response time (business hours): 1.5 hour
Response time (on-call hours): 2-4 hours
Low Priority
content, copy or image correction, website/application enhancement request, any other inquiry.
Response time (business hours): 5 hours (max.)
Response time (on-call hours): N/A
Response time (on-call hours): N/A
